Our company philosophy is to "sow the seeds of encounters, inspiration, learning, health, and relaxation through travel, and help a vibrant and joyful society flourish." We aim to provide services that connect people's hearts through travel, and to realize a community service industry that contributes to creating a vibrant and joyful society.
In putting these principles into practice, we believe that protecting Personal Information of our customers and other related parties is an important responsibility, and we declare that we will do everything we can to protect Personal Information in accordance with the Act on the Protection of Personal Information, the Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures, the Guidelines for the Proper Handling of Specific Personal Information (for Businesses) and Other laws and regulations, and will implement the following initiatives.
Name of business, address, and name of representative
Club Tourism Co., Ltd.
NBF Toyosu Canal Front, 5-6-52 Toyosu, Koto-ku Tokyo 135-0061
President and CEO: Hiroshi Sakai
Acquisition and Use of Personal Information
We will acquire Personal Information through legal and fair means that take into consideration the nature and scale of our business, and will use the information appropriately. When acquiring Personal Information, we will specify the purpose of use and, if necessary, obtain explicit consent before acquiring the information. In addition, we will develop an internal management system and take safety measures to ensure that Personal Information is not used beyond the scope of the purpose of use, except when we have the consent of the individual or when permitted by law.
Matters concerning safety management measures for Personal Information
We will manage Personal Information with strict confidentiality and will not disclose or provide data to third parties except when consent is obtained from the individual or when required by law.
In addition, in order to prevent the leakage, loss, or damage of Personal Information, we will take safety measures and corrective actions based on our internal regulations, such as the "Personal Information Protection Regulations" and the "Specific Personal Information Handling Regulations." The main details of these measures are as follows:
Establishment of basic policy
・In order to ensure the proper handling of personal data, we have formulated this policy regarding "compliance with laws and regulations," "matters related to safe management measures for Personal Information," "handling complaints and inquiries," etc.
Establishment of rules regarding the handling of personal data
We have established rules for the handling of personal data by formulating "Personal Information Protection Rules" and "Specific Personal Information Handling Regulations" that stipulate handling methods, responsible persons/staff and their duties for each stage, such as acquisition, use, storage, provision, deletion/disposal, etc.
Organizational safety management measures
We have established an organizational structure to take safety control measures, such as appointing an administrative manager for the handling of personal data. We have also clarified the employees who handle personal data, their roles, and the scope of personal data that they handle. We have also established a system for reporting to the administrative manager in the event that we become aware of any facts or signs of violations of Personal Information Protection Act or Personal Information Protection Regulations.
We regularly inspect the status of handling of personal data ourselves and also have other departments and departments audit our status.
Personnel safety measures
- We provide regular training to employees on important points regarding the handling of personal data.
- Matters concerning confidentiality of personal data are stated in the company regulations.
Physical Security Measures
- We manage the entry and exit of employees to areas where personal data is managed, and take measures to prevent unauthorized persons from viewing personal data in areas where it is handled.
We manage devices, electronic media, documents, etc. that handle personal data to prevent theft or loss, and take measures to prevent leakage, etc. when transporting such devices, electronic media, etc.
Technical security measures
・We limit the information systems and devices that can handle Personal Information databases, etc., and also limit the employees who can use those systems and devices. We have introduced a mechanism to protect information systems and devices that handle personal data from unauthorized access from outside or unauthorized software.
Understanding the external environment
-In light of the fact that Personal Information protection systems in some countries are regulated lower than Japan's Personal Information Protection Act, we have concluded service outsourcing agreements with entrusted businesses such as land operators that require them to comply with the Eight Principles of the OECD Privacy Guidelines.
Compliance with laws and regulations
- We will comply with applicable laws, regulations, national guidelines Other standards regarding Personal Information held by our company and will manage it appropriately.
Handling complaints and enquiries
We have established a system and procedures for receiving and responding to inquiries and complaints regarding Personal Information held by us, and will respond promptly. The contact point for inquiries and complaints regarding the handling of personal data held by our company is as follows.
Contact point for inquiries regarding Personal Information
Club Tourism Co., Ltd. Customer Service Center
Address: NBF Toyosu Canal Front, 5-6-52 Toyosu, Koto-ku, Tokyo
Reception hours: 9:30-17:00
(Closed on Saturdays, Sundays, national holidays, substitute holidays, and from 12/30 to 1/3)
Continuous improvement of Personal Information protection management system and mechanisms
We will continually improve our management system and mechanisms for protecting Personal Information.
2015年10月15日
Last updated: Jun. 26, 2023
President and CEO Hiroshi Sakai
Based on the "Act on Personal Information" and the "Club Tourism Personal Information Protection Policy," we will handle Personal Information as follows and strive to protect it.
1. Personal Information held by our company
We directly or indirectly obtain personal information provided to us by customers through applications or inquiries made by telephone, post, facsimile, the Internet Other means of communication, travel application forms, participation confirmations, surveys, product purchase applications and other such information, as well as Personal Information Personal Information such as our website browsing history, purchase history and behavioral history when using apps provided by our company, and we retain some of this information as personal data.
We hold Personal Information of job applicants and employees working for our company as personal data.
We hold Personal Information captured by security cameras installed in our offices as recorded video data.
As we are not compliant with the EU General Data Protection Regulation (GDPR), we do not hold personal data of EEA residents.
2. Purpose of Use of Personal Information
Our company and the contracted travel agency (sales agency) will use Personal Information provided in 1. above to contact customers, and will also use it within the necessary scope for the travel you have applied for, to arrange transportation and Accommodation facilities (major transportation and Accommodation facilities are listed on the final itinerary) and to process the receipt of those services, and for souvenir shops etc. to facilitate shopping at your travel destination. Please note that Other purposes of use may be announced or notified separately.
Other, we
①Delivery of travel-related magazines published by our company
②Information on products and services of our company and its affiliated companies
3) Request for feedback and questionnaires after your trip
④Accepting applications for products, shipping, and requesting payment when purchasing products
⑤ Preparation of statistical data
⑥ Information related to individuals that is not Personal Information (including purchase history, location information, browsing Other behavioral history, device information, network information (IP address, etc.) obtained through cookies, etc.) is obtained from third parties, and after comparing it with Personal Information held by the Company, this browsing history, purchase history, etc. is analyzed to develop, improve, and enhance products and services, and to advertise and provide information on products and services according to hobbies, preferences, and trends.
⑦ We may use your Personal Information to facilitate the smooth execution of transactions that are deemed useful to Other. Please note that we may separately announce or notify you of Other uses other than those described here.
We will use Personal Information provided by job applicants to our company for identity verification, contact with the applicant, Other purposes necessary for the recruitment and job hunting process. However, we may separately announce or notify you of Other uses in addition to the above.
3. Provision of customer Personal Information to third parties
In order to achieve the purpose of our contract with you, we will provide personal information, including your address, name, telephone number, gender, age, date of birth, passport number, email address, and flight name, to transportation and Accommodation facilities, booking agents, souvenir shops, product suppliers, and external contractors by electronic means, etc. When you apply, we will require your consent to the provision of this personal Personal Information.
In cases stipulated in the "Act on Personal Information, Article 27, Paragraph 1," we will provide Personal Information to the extent necessary without obtaining the customer's consent.
4. Entrustment of Personal Information
We outsource some of our business operations, and may outsource all or part of the business that handles Personal Information to a third party. In such cases, we will select a contractor that we recognize as handling Personal Information appropriately, and entrust Personal Information to them after signing a non-disclosure agreement, etc.
5. Joint Use of Customer Personal Information
We will jointly use Personal Information of customers held by our company with the following group companies for the purpose of sales promotion activities such as product development and product proposals, and for contacting and responding to customers.
Personal Information that our group companies may jointly use is as follows:
Address, name, phone number, gender, age, date of birth, passport number, email address, product purchase history, etc.
Club Tourism Life Care Service Co., Ltd. (elderly care business, travel, insurance and product sales, sales of lifestyle-related services, etc.)
Club Tourism Space Tours Co., Ltd. (Sales of space travel, etc.)
KNT-CT Holdings Co., Ltd. (holding company)
Kinki Nippon Tourist Tourist Co., Ltd. (travel, insurance sales, etc.)
Kinki Kinki Nippon Tourist Okinawa Co., Ltd. (travel, insurance sales, etc.)
Kinki Kinki Nippon Tourist Tourist Corporate Business Co., Ltd. (travel, insurance sales, etc.)
Tourist Experts Co., Ltd. (tour conductor dispatch, etc.)
United Tours Co., Ltd. (Travel sales, travel planning to Taiwan)
KNT Business Create Co., Ltd. (travel procedures, sending itineraries, etc.)
Event and Convention House Co., Ltd. (planning and management of events and conventions)
Other Group companies
* Name, address, and representative of the company responsible for managing Personal Information in joint use (as of Jun. 26, 2023)
Club Tourism Co., Ltd.
NBF Toyosu Canal Front, 5-6-52 Toyosu, Koto-ku Tokyo 135-0061
President and CEO: Hiroshi Sakai
6. Handling of Personal Information in Foreign Countries
When we provide our customers' Personal Information to a foreign contractor (such as a travel agency), we make it a condition of the contract with the foreign contractor that the foreign contractor will take appropriate measures to protect Personal Information in compliance with the 8 principles of the OECD Privacy Guidelines prior to providing the information.
Overview of Personal Information protection systems at overseas subcontractors
Please refer to our website.
https://www.club-t.com/ct/information/function/covenant/privacy/offshore/
How to check
The Company will check the implementation status of the measures in (1) above every year by receiving a written report.
With regard to the Personal Information protection system described in (2) above, we will annually check the information published by Japanese government agencies and other organizations.
7. Inquiries, disclosure, deletion, and correction of customer Personal Information
If you wish to disclose, correct, or delete your Personal Information held by our company, or to stop using it, or to stop providing it to third parties, please contact us using the contact information below and we will guide you through the necessary procedures. In that case, we will take the necessary measures without delay in accordance with the law and our company regulations. In addition, if we are unable to comply with some or all of your request, we will explain the reasons.
In principle, requests for disclosure must be made in writing by mail, and a handling fee of 300 yen and postage (actual cost) will be charged per piece. Additional handling fees may be charged depending on the content of the request.
個人情報に関するお問合わせ窓口
クラブツーリズム株式会社 お客様相談センター
住所：東京都江東区豊洲5-6-52 NBF豊洲キャナルフロント
TEL：03-4335-6263
受付時間：9：30～17：00（土、日、祝日、振替休日、12／30～1／3は休業）
(As of Sep. 30, 2024)
Club Tourism Co., Ltd. may revise the above policy.
In such cases, all revisions will be notified on our website.